bet 299 Terms and Conditions

1.1 Eligibility

bet 299 services are available only to individuals who:

• Are at least 21 years of age and can legally prove it.
• Are legally capable of entering into a binding contract on their own behalf.
• Do not reside in any area where use of such services is explicitly prohibited.
• Are operating the account in their own name and for their own use, not on behalf of anyone else.

If any of the above conditions are not met, you must not use bet 299's services. The platform reserves the right to request supporting documents at any time.

1.2 Language and Interpretation

These terms are written in Bangla, and the Bangla version is considered the authoritative text. In the event of any discrepancy in a translation, the Bangla version takes precedence.

1.3 Scope of Terms

These terms apply equally to bet 299's website, mobile applications (Android and iOS), and services provided through any other channel. Separate terms may apply to specific promotions or games — those are supplementary to these general terms, not a replacement.

2.1 Single Account Policy

Each person may hold only one account at bet 299. Any attempt to open multiple accounts under the same name, the same mobile number, or from the same device will result in those accounts being closed, and the associated balance may be forfeited.

2.2 Accurate Information at Registration

All information provided at registration must be accurate, complete, and up to date. bet 299 reserves the right to immediately close any account where false, incomplete, or another person's information has been used.

• Your full name must match your National ID card or passport.
• The mobile number must belong to the person registering and must be confirmed via OTP verification.
• Your date of birth must be entered correctly — to confirm compliance with the 21+ age requirement.

2.3 Account Security

It is your responsibility to keep your password and login details completely confidential. You must not allow anyone else to access your account. All activity carried out through your account is the responsibility of the account holder. If you suspect any unauthorised access to your account, contact the bet 299 support team immediately.

3.1 KYC Process

bet 299 may ask you to complete a Know Your Customer (KYC) verification process at any time. The following documents may be requested:

• A clear photo of your National ID card (NID) or passport.
• Proof of ownership of a mobile wallet (bKash, Nagad, Rocket) or bank account.
• Any other supporting documents if required.

3.2 Until Verification is Complete

Until KYC is completed, bet 299 may hold withdrawal requests or restrict account activity. This is done to maintain platform security and protect the interests of all users.

4.1 Deposit Rules

Accepted deposit methods at bet 299 are: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major banks).

• Minimum deposit: ৳200 (per method).
• Deposits must be made only from a payment method registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.

4.2 Withdrawal Rules

To make a withdrawal, your account verification must be complete and your balance must be sufficient.

• Minimum withdrawal: ৳800.
• Standard processing time: 5 to 30 minutes.
• Withdrawals can only be made to the same method used for the deposit: bKash, Nagad, Rocket, or bank transfer.
• To withdraw funds earned from a bonus, the associated wagering requirement must be met.

4.3 Reasons for Transaction Rejection

bet 299 may reject or delay a transaction for any of the following reasons:

• Account information is incomplete or unverified.
• Suspected manipulation or unusual activity in a transaction.
• Bonus wagering requirements have not been met.
• Evidence of the same withdrawal method being used across multiple accounts.

5.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳10,000. The bonus amount cannot be withdrawn directly — you must wager the bonus amount 25 times before it becomes withdrawable.

Example: A deposit of ৳1,000 adds ৳1,000 in bonus, making the total balance ৳2,000. After wagering the bonus ৳1,000 × 25 = ৳25,000, any winnings from the bonus become withdrawable.

5.2 Other Promotions

bet 299 runs various ongoing promotions, each with its own applicable terms:

• Weekly bet 299 Reward — 50% of deposit, up to ৳5,000; 20x wagering; minimum deposit ৳200.
• bet 299 Slot Festival — 75% of deposit, up to ৳8,000; 25x wagering; for slot games only.
• Cricket Season Special — 60% of deposit, up to ৳6,000; 22x wagering.
• Birthday Special Gift — up to ৳2,000; 15x wagering; once per year.
• Refer a Friend — up to ৳3,000; 18x wagering; per successful referral.

5.3 Bonus Abuse

Creating multiple accounts to earn bonuses, placing opposing bets (arbitrage), or using any other dishonest method is strictly prohibited. If such activity is proven, the bonus and associated winnings will be forfeited and the account may be permanently closed.

6.1 Game Results

All casino games at bet 299 are operated using Certified Random Number Generator (RNG) technology. Live casino game results are determined by systems from recognised providers including Evolution, Pragmatic Play Live, and Ezugi. bet 299 does not alter these results.

6.2 Bet Cancellation and Settlement

bet 299 reserves the right to void a bet in the event of a technical error, incorrect odds, or an ambiguous situation. The original stake of any voided bet will be returned. For sports betting, if an event is cancelled or does not start at the scheduled time, the bet will be considered void.

6.3 Suspicious Activity

If any connection to match fixing, use of insider information, or game manipulation is found, bet 299 may forfeit the relevant bets and winnings and close the account.

7.1 bet 299's Right to Act

bet 299 may temporarily suspend or permanently close an account for any of the following reasons:

• A clear breach of these terms and conditions.
• Providing false identity or documents.
• Bonus abuse or fraudulent activity.
• Evidence of money laundering or suspicious financial transactions.
• Operating multiple accounts.

7.2 User's Own Request to Close an Account

You may request to close your account at any time. In that case, bet 299 will take the appropriate steps to return any valid balance. If you wish to close your account for responsible gaming reasons, please see our Responsible Gaming Policy.

8.1 Age Assurance

bet 299 strictly enforces the 21+ age policy. If a user is found to be underage during verification, the account will be closed immediately and a decision will be made regarding any deposited funds.

8.2 Self-Exclusion and Setting Limits

bet 299 supports users in playing responsibly. You can set deposit limits, time limits, or arrange a temporary break for yourself. For more details, read our Responsible Gaming page, which has information on self-control tools.

8.3 Advisory

Online gaming is a form of entertainment — it is not a guaranteed source of income. Avoid betting beyond your means and stick to a pre-set budget to avoid financial difficulties. If you notice signs of addiction, please seek professional help.

9.1 Data Collection and Use

Details of how bet 299 collects, stores, and uses users' personal information are set out in our Privacy Policy. Using our services is considered acceptance of that policy as well.

9.2 SSL Protection

All pages and transactions on bet 299 are completed through SSL (Secure Sockets Layer) encrypted connections. This ensures that your financial and personal information is protected from third parties.

9.3 Data Sharing

User information will not be sold or rented for marketing or third-party commercial purposes. However, information may be shared with relevant authorities where required by law or to prevent fraud.

10.1 Right to Revise Terms

bet 299 reserves the right to change these terms and conditions, in part or in full, at any time. For significant changes, a notification will be sent to the registered mobile number or posted on the platform. Continued use of the service after any changes will be considered acceptance of the updated terms.

10.2 Service Suspension or Discontinuation

bet 299 may temporarily or permanently suspend part or all of its services due to technical maintenance, legal changes, or any other reason. bet 299 sincerely regrets any inconvenience caused during such periods but is not obliged to provide compensation.

10.3 Protection of Existing Balance

bet 299 will take reasonable steps to return any valid balance held in an account prior to a service closure. However, any bonus portion where the wagering requirement has not been met may be forfeited.

11.1 Support Channels

The following channels are available 24/7, seven days a week to contact bet 299:

• Live Chat: Get instant support from the icon at the bottom right corner of the site.
• Email: [email protected] — Support is available in both Bengali and English.

11.2 Complaint Resolution Process

To submit a complaint regarding a transaction, game result, or bonus, send an email or live chat message with a description of the incident, the date, and the relevant transaction ID. bet 299 will review the complaint and respond with a decision as soon as possible.

11.3 Applicable Law

The interpretation and enforcement of these terms and conditions follow a legal framework consistent with the jurisdiction under which bet 299 operates. In the event of any dispute, an attempt will first be made to resolve it through negotiation.