bet 299's Privacy Policy

Information Collection and Types of Data Collected

When you create an account and use services at bet 299, we collect certain personal information. This collection happens through two channels — what you provide directly, and what is recorded automatically through your use of the service.

1.1 What You Provide Directly

• Full name and date of birth (for age verification — users under 21 cannot open an account)
• Mobile number and email address
• Bangladeshi National ID or passport number (when identity verification is required)
• bKash, Nagad, or Rocket account number, or bank account details for deposits and withdrawals
• Information provided when contacting us via live chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Date, time, and sequence of pages visited on the site
• Browsing information collected through cookies and similar tracking technologies
• Betting history, transaction records, and game activity logs

Purpose of Using Information

Collected information is used only for specific and legitimate purposes. Those purposes are described below:

• Account Management: Account creation, identity verification, login security, and OTP verification.
• Financial Transaction Processing: For processing deposits, withdrawals, and bonus settlements.
• Customer Support: Resolving your questions and issues through 24/7 live chat and email support.
• Security: Preventing fraud, unauthorized access, and suspicious activity.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Communication: Sending account-related notifications, bonus offers, and important updates — but only with your consent.
• Responsible Gaming: Monitoring your gaming behavior to provide necessary support in line with our responsible gaming guidelines.

Data Storage and Security

bet 299 applies industry-standard technical and administrative measures to keep your personal information secure.

3.1 Encryption and Technical Security

All data is transmitted using SSL (Secure Socket Layer) encryption. Financial information and identity documents are stored in encrypted form on secure servers. Firewalls and access controls are active to prevent unauthorized access to our systems.

3.2 Retention Period

Information will be retained for as long as your account is active and for as long as necessary to meet legal or business requirements. Even after an account is closed, financial transaction records may be kept for a specified period in accordance with applicable regulations.

3.3 Third-Party Access

We never sell your personal information. Information may be shared with third parties only in the following cases:

• Payment processors (bKash, Nagad, Rocket, and banks) — to complete transactions
• Identity verification services — as part of the KYC process
• Technology infrastructure providers — for platform operations, bound by contractual confidentiality terms
• Legal authorities — when required by court order or a valid legal process

Cookies and Tracking Technology

The bet 299 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve site functionality and user experience.

4.1 Use of Cookies

• Essential Cookies: Required to maintain login sessions and operate the core functions of the site.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To collect anonymous statistics for monitoring site usage and improving services.

4.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to not work properly.

Your Rights

bet 299 believes you should have control over your own information. Under this Policy, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you can request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: You can withdraw consent for your information to be used for marketing purposes.
• Right to Data Portability: You can request certain information in a structured format.

To exercise these rights or if you have any questions, please contact our support team. You can also visit our About Us page to learn more about us.

Protection of Minors

bet 299 strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of account registration, and any attempt by a minor to create an account is cancelled immediately upon detection. We do not knowingly collect or process personal information of any minor. If a parent or guardian believes their child's information has been collected by mistake, please contact us — the relevant information will be deleted immediately.

International Data Transfers

As bet 299 is an online platform, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the relevant servers or third parties maintain data protection standards equivalent to this Policy. Adequate protection of your information is ensured through contractual arrangements.

Policy Changes and Updates

bet 299 reserves the right to review and revise this Privacy Policy from time to time. If significant changes are made, you will be notified at your registered email address or through a site notification. Continued use of the service after any changes means you have accepted the updated policy. We therefore recommend visiting this page periodically.

If you have any questions about this Privacy Policy or would like more details, answers may be found on our Frequently Asked Questions (FAQ) page.

Contact and Complaints

For any questions, requests, or complaints regarding this Privacy Policy, please contact our support team through the channels below. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.